Teleseminar Etiquette Guidelines

A group teleseminar is one of the most time and cost effective methods for continuous leadership development. It gives you a wonderful opportunity to participate from wherever you are; no hassles in getting away from work or driving, parking, or doing your hair. All you need is a phone.

A Teleseminar is similar to a normal face-to-face workshop -- some lecture, some questions, some discussion. It gives you the opportunity to learn new tools and to learn from the other high performance people who are on the call: people, who are from different geographic locations and countries, thus broadening your outlook and network.

The information below helps you give yourself the best chance of having a freeflowing experience on the call. With nothing distracting you, you'll be able to focus on your learning experience.

Tips to make the Experience Good for Everyone

1. Call the phone number you have been given for the teleseminar at the scheduled times.All teleseminar times are given in Brisbane, QLD, Australia Time. If you are located in a different time zone you can use this web-site to clarify the time differences: World Time and Date. The telesminar begins at the time scheduled, so make sure you call in 5 minutes early.


2. Call from a regular land line or a headset phone. Please don't use a cell phone, an internet phone, or a speaker phone as these create problems including static and echos.


3. Disable your call waiting feature before calling in. Besides being disruptive, it can cause technical problems for the rest of the callers, if you take the second call while on the bridgeline.


4. Do not put the call on hold if you have music on hold. If you do, the other participants will hear your music until you return


5. When you call, you may hear others on the line. Callers are greeted as they come on the line. Wait to be greeted before introducing yourself then say your name and where you are from. If I hear an echo come in with you I will ask you to hang up, count to 10 and call back in. This will usually clear the problem.


6. If you are late to your teleseminar, dial in and be silent until you are clear about what is going on in the call or for an instructor to greet you. If you leave the teleseminar early, do not announce you are leaving. Just hang up


7. Mimimize background noise by being in a quiet room. Please use your mute button if you have any noise going on, otherwise please use it sparingly - I like to know I'm not just talking to myself! If you do not have a mute button on your telephone you can mute yourself by hitting *6. When you wish to speak you can unmute yourself by hitting *7 again.


8. Please refrain from typing or shuffling papers, talking to other people, doing the dishes or going to the toilet as we can hear you! (I have heard all of these happen on calls!).


9. Turn off mobiles, fax lines and other phone lines in the room if at all possible, as these will disrupt the call. (Turning off kids, dogs and other people would be great too! )


10. Feel free to ask questions - participation is how we get the greatest learning on the call. Whenever you speak please say your name first, then say what you want to say. Please be succinct and keep to the topic. It's great when everyone can be actively involved in the call, so please ensure you allow others space to share.


11. If you get disconnected for any reason, please just dial straight back in.


12. Please note that this is a special number and should only be called during your scheduled conference call time, as it may be in use by other parties at other times


13. Come prepared to have fun and extend your knowledge!


14. I use a United States telephone number for the calls. It is your expense to phone into the bridge line. This will be the amount your long distance phone carrier charges. (It is often cheaper to purchase calling cards which are often available from Post Offices and supermarkets). If you choose you can listen in via the web which is free (the quality can sometimes not be quite as good and you will only be able to listen, not participate).


15. If you are using a prepaid calling card, make sure you have ample minutes. Any warnings such as "you have one minute left" will most likely be heard by callers, plus you will have to disconnect and reconnect if you run out of time.

If you have any questions or concerns please contact me

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