Developing a team's Honor Code, which includes the values, vision and team mission statements, can be one of the most frustrating and cynicism provoking activities you will ever undertake. But it doesn't have to be.
Everyone seems to agree that having an Honor Code is an important part of any business. It articulates the reason for the organization's existence, where it is heading and how it would like to get there.
Most Values, Vision and Team Mission statements contain similar sentiments - no matter the business or industry - with a few unique elements that distinguish each particular organization. Generally, they contain words and phrases, like: Leadership, Caring, Do the Right Thing, Innovation, People are Important, Share the Wealth, Teamwork, Open Communication, Honesty, Integrity, Profitable. When the Honor Code is lived and breathed, it enables people to bring a high degree of passion and energy to the workplace.
Generally many hours are spent on crafting the statements, with often long and vigorous debates on whether the word 'a' or 'the' should be used in a particular sentence! Sadly, once crafted most organizations do not utilize the power contained within the statement.
The Honor Code becomes a series of documents which (whilst looking good in employee handbooks and on the walls for visitors) create cynicism simply because the desired ideals and behaviors are ignored by the Leadership Team. This lack of daily and consistent use of the Honor Code is one of the reasons so few organizations attain High Performance.
In High Performance Organizations you see clear evidence that the leadership team are committed to living their Honor Code bringing about their Vision by living their Values and ensuring the Team Mission Statements drive decisions. These leaders are passionate about ensuring that people feel an integral part of the business' purpose. The Honor Code is integrated into how they do business.
Simply put, High Performance Leaders have made the connection that the consistent application of the principles contained within the Honor Code results in an organization in which people can perform at their best. When an organization is founded in integrity it becomes profitable in all senses of the word.
Here is the distinction between the three components of your Honor Code:
Mission: What and how you do it
The Values: What you stand for
In many, many organizations that I have interacted with very few people can clearly and quickly articulate their Values, Vision, and Team Mission statements, and fewer yet, can provide examples of how they use them in their daily decision-making.
I often challenge teams with this question: "Provide me with at least three examples of how you have applied your Values, Vision and/or Team Mission Statements in the past week".
History tells me that they will probably fumble for a bit and someone might think of something. Generally it's an effort for them to provide an example.
One company, that I've had the absolute delight to work with, in which their leaders quickly provided several examples of how they had used or applied their Values, Vision and Team Mission Statements in the past week is Flight Centre.
Do you think it is a coincidence that Flight Centre is extremely profitable, one of the fastest growing travel companys in the world and has received many awards for being "Best Place to Work"? Is it sheer luck? I think not!
Contrast this with another organization I have dealt with recently (thankfully I didn't actually work with them!). It is an organization that identified the need to re-structure and as a part of this re-structure they retrenched people. The people I had worked with clearly understood the need for the re-structure and the retrenchments and in the early days supported the changes.
But the way in which it was conducted was a long way short of their organization's articulated values.
In fact if ever there was a text-book case in how to get an organization to take its eye off the main ball game (i.e. running a profitable business) and set it up for long-term cynicism, disillusionment, anger and frustration this would be it.
The way in which they conducted their restructure will ensure that for the long-term there will be very little trust or faith shown from their middle-management toward their senior management team. And the flow-on effects you can only imagine.
Interestingly enough this organization is one that is well known to struggle in its industry with lack-lustre performance results and to have continual industrial relations problems. Do you think it is a coincidence? Is it sheer luck? I think not! Do you think their senior management team will ever 'get' it? I really don't think so! They just don't seem to get the connection between performance and decisions based on integrity.
How would you answer these two questions:
If it is a struggle for you to remember how you've used your Honor Code, then time to dig out those statements and start to find opportunities to apply them in your daily decision-making. Become conscious of the reasons for those words and statements being chosen and what they are supposed to enable your business to deliver.
Make sure the people around you are aware that you are using your Vision, Mission and Values to guide your decision-making. When making decisions in meetings make reference to your honor code. Ask people questions like:
"As we make this decision how does it reflect our business's values/vision/mission?"
If you influence the people around you to use your Values, Vision, and Team Mission Statements as decision-drivers watch how your organization will flourish.
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